Refund Policy

Returns

  • If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for full refund, exchange or credit (excludes custom orders). Item must be in perfect, unused condition. To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at coachingwithella@gmail.com and send your item to: 1401 Mercantile Ln. Upper Marlboro, Maryland US 20735.
  • If you would like to exchange for a different size, please contact us w/n 7 business days of receiving the merchandise. 


Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Shipping
To return your product, you should mail your product to: 1401 mercantile lane Upper Marlboro Maryland US 20735

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at coachingwithella@gmail.com.